🔄 Refund & Returns Policy – Redly Mart

At Redly Mart, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Return

• Products can be returned within 7 days of delivery.

• To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.

• Certain items such as personal care products, undergarments, or clearance sale items are non-returnable.

2. Return Process

• To initiate a return, please contact our customer service with your order number and reason for return.

• After approval, you must send the product back to the provided address.

• Customers are responsible for return shipping costs unless the product was defective or incorrect.

3. Refunds

• Once we receive and inspect your returned product, we will notify you of the refund approval or rejection.

• Approved refunds will be processed to your original payment method within 7–10 business days.

• Shipping charges are non-refundable.

4. Exchanges

• We only replace items if they are defective, damaged, or not as described.

• For an exchange, please contact our support team with proof (photo/video) within 48 hours of delivery.

5. Order Cancellations

• Orders can be cancelled within 24 hours of placing them, provided they have not yet been shipped.

• Once shipped, cancellation is not possible.

6. Contact Us

For any issues related to returns, refunds, or exchanges, please contact our support team:
📧 Email: support@redlymart.com
📞 Phone: +8801997270945